Shipping Policy

At Slynx, we aim to deliver your order promptly and keep you informed throughout the shipping process.

Order Processing

Orders are processed within 1–3 business days after payment is confirmed. Orders are not processed on weekends or public holidays.

During peak seasons or promotional periods, processing may take longer. If your order experiences a significant delay, we will contact you using the email address provided at checkout.

Shipping Destinations and Delivery Times

We currently ship to [countries or regions].

Estimated delivery times after dispatch are:

• Standard shipping: 7–21 business days

• Express shipping, if available: 5–14 business days

Processing time is separate from delivery time. Delivery estimates are not guaranteed, as customs clearance, carrier disruptions, weather, and other circumstances may affect arrival dates.

Shipping Costs

Shipping charges are calculated and displayed at checkout before you complete your purchase.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information, where available. Please allow 48 hours for the carrier to update the tracking status.

Shipping Address Changes

Please check that your shipping address is complete and accurate before placing your order.

If you need to change your address, contact us as soon as possible. We will try to accommodate your request, but changes may no longer be possible once the order has been processed or dispatched.

If a package is returned because of an incorrect or incomplete address, we will contact you to arrange the next steps and explain any applicable reshipping charges.

Delayed, Missing, or Damaged Packages

If your order has not arrived within the estimated delivery window, or tracking shows it as delivered but you cannot locate it, please contact us. We will work with the carrier to investigate and help resolve the issue.

If your order arrives damaged, please retain the packaging and contact us promptly with your order number and photos of the damaged items and packaging.